Warranty Policy

1 

Warranty Policy

a. 2-Year Limited Warranty

Covers any manufacturing or material defects on the original cable and connectors for two years from the date of purchase. Proof of Purchase required. No registration required.

b. Lifetime Limited Warranty (Upgrade)

• Available to any customer who registers within 30 days of purchase.

• Covers manufacturing defects for the original purchaser’s lifetime.

• Upon registration you also receive 10% off your next RiverWire cable.

• To register, email register@riverwirecables.com with:

1. Your full name

2. Cable Serial Number (from your charm)

3. Date of Purchase

4. Reliable Phone Number

5. Your Shipping Address (so we know where to send replacements or repaired cables)

c. Exclusions & Conditions

• Warranty applies only to manufacturing or material defects.

• Does not cover damage from misuse, abuse, or normal wear and tear.

• Original purchaser must supply serial number; keep your charm or registration confirmation.

• RiverWire reserves the right to inspect any returned cable before approving a warranty claim.

2

 Repair & Replacement Services

​Intake & Consultation

​

1. Contact us at Admin@riverwirecables.com

2. Complete the Return & Repair Consultation Form (PDF) : A simple form requiring: serial number, description of damage, date, and photos. Must be submitted and approved before any work begins.

3. We’ll reply with your options and costs before you ship.

• Customer pays postage to send the cable in.

• RiverWire covers shipping back to the customer.

Service Menu

1. Cosmetic Jacket Repair — $5 flat

• Seals small gouges or nicks in the outer jacket with liquid tape and/or heat-shrink.

• Founding customers receive free cosmetic repairs for life.

2. Connector Replacement — $5 labor + parts cost + margin

• Remove old connector, strip/tin cable end, solder on new one, reapply strain relief and shrink.

• Optional connector upgrade available under the same cost-plus structure.

“Unfit Cable” Clause

• If swapping in a new connector would make the cable too short because of damaged length removal, we’ll notify you. You may:

• Approve the shortened length and proceed, or

• Take 10% off the same model or 15% off a higher tier model to replace it.